FAQ
Questions, answered.
Ten things people ask most. If yours is not here, send it on WhatsApp and we will answer.
How does your custom process work?
You tell us what you have in mind, or what you want to feel. We sketch, you react. We sketch again, until the piece you can see in your head is on paper. Then we source the gold and stones, and Prabha oversees every step of the making. It takes weeks, not days.
Can I visit the atelier?
Yes. Prabha receives visitors by appointment at our home atelier in Mansa Devi Complex, Panchkula. It is an intimate space, not a showroom. Message us on WhatsApp to set a time.
Do you redesign heirloom pieces?
Often. We have reset stones from grandmothers and mothers into pieces that the next generation actually wears. Bring the piece, tell us the story, and we will work out what to keep and what to rework.
Are your pieces certified?
Our gold is BIS hallmarked at 22k, 18k, or 14k. Diamond and polki pieces are certified by GIA, IGI, or SGL on request. Certificates travel with the piece when we ship.
How long does a commission take?
A simple ring takes around three to four weeks. A full bridal set takes two to three months. Complex jadau pieces take longer. We agree a timeline with you up front and we keep you in it.
How is pricing determined?
We price in three parts: the gold weight at the day's rate, the stones, and the making charge. No fixed sticker prices on pieces, because the material cost shifts with the gold market. We share a full quote before any work begins.
What materials do you work with?
22k, 18k, and 14k gold. Uncut diamonds (polki), kundan, and brilliant-cut diamonds. Emeralds, rubies, sapphires, and pearls. Meenakari enamel work on gold, when the design calls for it.
Do you ship internationally?
Yes. We ship worldwide via insured courier with full documentation. The United States and Canada make up a growing share of recent commissions.
What is jadau?
Jadau is uncut diamonds set into gold with a backing of lac. The stones are laid face-up in a gold frame, molten lac is pressed underneath to hold them, and the frame is closed by hand. It is a Mughal-era technique that has barely changed in four hundred years.
How do I care for my piece?
Keep it away from perfume and lotion. Wipe with a soft cloth after wearing. Store pieces separately so stones do not scratch each other. For a deep clean or a polish, bring it back to us.
Book a private viewing.
One family at a time. Tell us what you are looking for, or simply say hello. We reply within a day, usually sooner. No mailing list, no pressure.